We are seeking a dedicated Customer Service Advisor to provide exceptional support in the not-for-profit sector. This temporary position requires a customer-focused individual to handle enquiries and ensure a seamless experience for service users.Client DetailsThe organisation operates within the not-for-profit sector and is recognised for its commitment to supporting the community. As a small-sized organisation, it offers an engaging environment where employees can make a real impact.DescriptionRespond to customer enquiries promptly and professionally via phone, email, and other communication channels.Provide accurate information and resolve issues effectively to ensure customer satisfaction.Maintain detailed records of interactions and follow up on outstanding queries.Collaborate with internal teams to address and resolve customer concerns.Assist in improving processes to enhance the customer experience.Ensure compliance with organisational policies and procedures.Support the team with administrative tasks and reporting when required.Contribute to a positive and customer-centred environment.ProfileA successful Customer Service Advisor should have:Previous experience in a customer service role.Excellent communication and interpersonal skills.Strong problem-solving abilities with a focus on customer satisfaction.Proficiency in using customer relationship management (CRM) software or similar tools.A detail-oriented approach to managing enquiries and maintaining accurate record