You must have previous experience of handling complaints within a customer service environment, to be considered for this role!Join a long-established, family-owned organisation where transparency, integrity, and direct communication shape the way we work. Every team member has a clear voice and genuine visibility, supported by a culture built on entrepreneurial ambition and commitment to excellence. We are seeking an individual who is proactive, organised, and motivated to deliver outstanding results.As an Aftersales Executive, you will deliver exceptional customer service while managing the full complaints process in a structured and professional manner. You will build strong relationships, work closely with the Quality Control department, and ensure that every concern is handled in line with company procedures. This position suits a detail-driven individual who thrives in a fast-paced environment and works confidently to strict deadlines.Key responsibilities:Answer incoming telephone calls in a professional and supportive mannerProvide tailored advice and arrange required actions to resolve customer complaintsDeliver prompt and well-informed responses to complaints received by telephone or emailLiaise with customers to gather accurate information and offer appropriate assistanceBuild and maintain positive relationships with all internal and external contactsEnsure all complaints are identified, managed, and recorded in accordance with company policiesManage internal and ex