Step into a role where your organisation, curiosity and problem-solving skills genuinely make a difference to clients every day.Bureau Services Co-ordinator, a permanent role offering hybrid working opportunity in central Cardiff. You will be joining the Energy team that helps a broad portfolio of property management clients stay in control of their utility costs. You''ll play a key part in keeping portfolios complete and accurate, reducing risk, minimising missing invoices and tackling debt before it becomes a problem. It''s a role where you''ll quickly see the impact of your work and build strong relationships across the business.What you''ll be doingOwning client utility accountsTake responsibility for a set of client utility accounts, ensuring their portfolio data is complete, accurate and up to date.Get to the bottom of billing queries and debt issues, working closely with clients and internal teams to deliver swift, practical solutions.Staying on top of queriesManage all tickets and queries for your clients, keeping on top of deadlines and agreed SLAs.Work with the Bureau Services Team Leader to prioritise workload so the most important issues are tackled first.Keep clear, accurate notes on tickets and escalate issues when needed so nothing falls through the cracks.Reducing risk and adding valueSpot potential risks such as missing invoices or gaps in portfolio data and take proactive steps to fix them.Collaborate with other teams to address root causes, helping to reduc