Our local authority client based in Stevenage are urgently seeking an experienced Repairs Scheduling Manager. £28.30 an hour PAYE Hybrid working Main purpose of the role To lead and support the growth and performance of a team of approximately 60 Repair Planners, including Team Leaders and Planners, by creating an environment that ensures the effective and efficient scheduling of repair bookings to deliver an exceptional customer experience. To contribute to designing the ''ideal repair booking experience'' by establishing a centre of excellence for managing repair bookings, ensuring accurate diagnosis, timely customer communication and resolution. Key Accountabilities Lead and develop the skills and capabilities of the Repair Planning and Scheduling teams ensuring a consistent way of working across all Regions. Work collaboratively with colleagues raising new repairs in the Contact Centre, other booking teams (including Digital), Out of Hours provider and field-based teams to ensure a consistent and efficient booking process which enables an operative with the right skills and capabilities is sent to our customer s home to resolve the repair. Ensure customers receive clear and timely communication throughout the entire repair process, from booking to resolution, to deliver a seamless and positive customer experience. Work collaboratively with Regional and Area colleagues to ensure that available field-based resources are optimized to achieve customer and operational ..... full job details .....