A leading Arts organisation are looking for a Systems Manager to manage 3 database systems for them. All three are database systems built on SQL and you will have ownership of them and manage an Analyst who will support you and the systems. The role is hybrid and offers a good benefits package. Responsibility Be the organisations subject matter expert on business systemsBuild system and organisational expertise to enable best in kind technical support and solutionsEstablish and actively maintain a good rapport with business systems users, providing a "translation" between business needs and technical implementationBusiness analysis, manage and implement business applications change and transformation:Scope, analyse and build business requirements for development specifications that enable process improvement and better data managementProject management of small to medium sized projectsWork with internal and external resources towards the development of new system functionalityProvide support to users on the database applications:Oversee the Digital Systems helpdesk responding to support requests according to SLAs, and work towards continual improvement of team KPIsMake sure user requests are prioritised and resolved efficiently through analysis, investigation and trouble-shooting of software and system functionalityOwnership of any escalated problems through to resolution, which may include selecting and coordinating the appropriate channel or resourceLine management of the