Operations Director - MSP (UK-wide)Salary: On applicationThe OpportunityOur client, a leading Managed Service Provider (MSP) specialising in delivering IT services and technical projects to schools nationwide, is seeking an experienced Operations Director. This is a strategic, hands-on leadership role driving operational excellence across service delivery, technical teams, and project delivery.Reporting directly to the Managing Director, you will play a key role in shaping scalable, efficient operations that support growth, improve customer experience, and strengthen the delivery of managed IT services to over 5,000 schools across the UK.Key ResponsibilitiesOperational Leadership and TransformationLead operational teams to deliver consistent, high-quality services.Drive process improvement, change management, and operational modernisation.Align ways of working across field teams, service desk, and projects.Champion a culture of continuous improvement and operational excellence.Service Delivery and PerformanceEnsure a reliable, professional managed service for all customers.Set service performance metrics and monitor results.Drive consistency, standards, and best practices across teams.Strengthen operational documentation, processes, and shared methodologies.Project DeliveryOversee successful technical project delivery, ensuring minimal disruption.Support project frameworks, resource planning, and capability development.Ensure project delivery supports business growth and onbo