Tenancy Support WorkerKidderminster, Worcestershire (Hybrid Working)Up to £35,308We''re looking for a compassionate and proactive Tenancy Support Officer to join our Housing Services team. Working within the Lettings and New Tenancy Support Team, you will provide tailored support to customers who may be vulnerable or require additional assistance to successfully manage and sustain their tenancy.This is a rewarding role where you''ll work directly with customers, helping them overcome challenges, access services, improve financial wellbeing and build the skills and confidence needed to maintain a successful tenancy. You''ll collaborate with colleagues and external agencies to ensure customers receive the right support at the right time.If you''re passionate about making a positive difference in people''s lives and enjoy working in a customer-focused environment, we''d love to hear from you.Key ResponsibilitiesProvide intensive, person-centred tenancy support to customers with a range of support needs, helping them establish and sustain successful tenancies.Complete vulnerability assessments and develop tailored support plans to meet individual customer needs.Support customers to access and engage with appropriate services, benefits, advice and specialist support from partner agencies.Work closely with Neighbourhood Coordinators and other colleagues to address tenancy-related issues and promote tenancy sustainment.Help customers maximise their income through welfare benefits, ..... full job details .....