French speaking, customer service A large telecoms company in Reading is seeking a French-speaking customer services advisor. You will be assisting customers on a daily basis through troubleshooting issues related to hardware or installations as well as our mobile/web platforms and keeping customers updated via phone and email of progress.Essential job functions:Become a technical expert on the SaaS platform Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) products and solutions;Handle incoming customer requests, both from external and internal calls and emails, by raising and managing cases with end-to-end accountabilityInvestigating and troubleshooting, analysing, finding resolution, validating, escalating and communicating with related stakeholdersThe ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction.The technical professional we are looking for should have well-developed skills listed below:Experience in a customer-facing role (mandatory);Experience with SaaS (Software as a Service) solutions is a plus (not mandatory);Experience with CRM and ERP systems - Salesforce and SAP would be preferred (not mandatory);Strong communication and listening skills (FLUENT FRENCH IS ESSENTIAL)What you need to do nowIf you''re interested in this role, click ''apply now'' to forward an up-to-date copy of your CV, or call us now.