Customer Service Advisor Location: Skelmersdale, WN8 9TW Salary: £27,500 per annum + Excellent Benefits! Contract: Full time, permanent Hours of Work: 8am 5pm Mon Thurs, 8am 4.30pm Friday Benefits: 23 holidays per year + public holidays, Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD! Sustainable Energy Services is a well-known, expert in our field! We are now recruiting for a Customer Service Advisor to assume responsibility for managing customer enquiries, in the form of calls, email and online application forms! In addition to this, as our Customer Service Advisor you will be responsible for: Answering and dealing with telephone and e-mail enquiries. Update CRM with accurate records of customer documentation. Providing consumers with retrofit advice to help make informed decisions about improving the energy performance of their home. Training provided and potential for retrofit advice qualification. Dealing with grant administration paperwork and co-ordinating with external providers. Meeting internal and external deadlines, and customer satisfaction reporting. Make outgoing calls to customers and booking of appointments. Managing bookings of appointments and surveys. Supporting in-house teams with administrative duties and documentation. In order to be successful in this role you must have: A minimum of 18 months experience in administration / call handling, or customer ser