Job Description

Reporting directly to the Area Manager, the Store Director role at our new Oxford Street West ‘Mind Oasis’ store offers the chance to lead a groundbreaking retail concept that merges science-backed treatments with immersive design. Set to open this October, the store will showcase an exclusive product range and serve as a sanctuary for busy shoppers to pause, breathe, and reconnect in their everyday lives.As Store Director, you will lead, inspire, and motivate your team to deliver exceptional customer satisfaction and meet ambitious sales targets. Collaborating closely with the Area Manager, you will implement tailored local business strategies, consistently exceed KPIs, and ensure seamless day-to-day operations. Your role requires strong leadership, excellent communication, and a customer-focused mindset, alongside expertise in driving performance excellence, operational efficiency, and adapting to a dynamic market.Key responsibilities include establishing daily objectives and developing monthly strategies to meet productivity goals, overseeing flawless store administration, financial management, and ensuring compliance with relevant regulations. You will take charge of managing inventory, creating attractive product displays, and fostering a welcoming environment for every customer. With robust problem-solving skills and adaptability, you will address unexpected challenges, swiftly resolve customer concerns, and encourage a collaborative team culture. By celebrating team successes and building genuine connections, you will drive the long-term success of the store while setting a new standard in retail leadership.Purpose:- Responsible for day-to-day management of the store performance, operations, team and customer experience.

Business Impact:- Lead, coach and train the store team and together drive the recurring commercial cycles, ensuring optimal preparation and implementation of the commercial calendars and excellent store operations.

Interaction:Reports to the Area ManagerManager and coach for Assistant Shop Managers and store employees.Contact with local HR department with regards to people management topicsContact with local retail coordination department with regards to store operationsCreativity:Take ownership in defining opportunities and action plans, in consultation with the Head of Retail, to increase store performance and people engagementBe a role model and coach inspiring the store team to continuously improve service levels and product knowledgeResult Area’s:A. Your StoreWith a strong focus on the customer and always looking to improving customer experienceBy showing commitment to store targets and results and taking ownership in defining, in consultation with the Area Manager, actions to stimulate sales, KPI performance and brand awarenessThrough development of a monthly personnel plan, aligned to productivity targets, ensuring optimal staffing plan (the right quantity of personnel for the right quality of service)By starting every day translating targets into simple but challenging daily focus points and objectives for the team membersBy coaching the team in executing the selling ceremony and delivering the ultimate customer experienceBy ensuring monthly store kick-off meetings are 100% implemented and commercial calender is fully understood by all team membersB. Your TeamBy being a role model, acting as a true ambassador of our brand, values and FOAM behaviorsBy attracting and retaining a divers and talented shop team that live the Rituals values and FOAM behaviors and helping other Store Managers in doing the sameBy creating a learning environment in which constructive feedback giving and receiving is the norm and by giving meaningful feedback to team members to continuously develop and help them growBy organizing team meetings encouraging people to talk about both successes and failuresBy having regular 1 to 1 meetings with team members to make a true connection and build trustC. Your RitualsBy making sure every team member understands and implements the Rituals principles (e.g. styling guidelines, FOAM behaviors), processes (e.g. shop rituals) and way of working (e.g. selling ceremony)Through execution of a correct and complete shop administration (cash register control, personnel absence, team set-up, time and attendance, stock, health and safety in store, maintenance of store).By performing and controling stock adjustments, managing stock levels and defining actions on how to optimizeBy always ensuring a clean store and organized back-officeQualifications

High on energy, low on ego and with a little bit of humour!Your unique ability to motivate your team and achieve goals in customer satisfaction and sales makes you exceptional. As Store Director, you bring knowledge, inspiration, and a focus on performance.Additionally, you have:Prior relevant experience as Store Director, Senior Store Manager or General Manager within retail, luxury or hospitality.Experience in HR Policies, procedures, recruitment and all elements of people management (e.g., communication, motivation, coaching, connection, and inspiration)Experience in sharing knowledge to drive behavioural change and develop others.Decision making and problem-solving skills.Strong leadership and team managementCustomer centric approachOperational efficiancyKnowledge and passion of the wellbeing or lifestyle/beauty industryMarketing, brand and community engagementStrong financial acumen with data led decision makingIntermediate vocational education or equivalentAt least 5 years of relevant leadership experience within retail or hospitality industry.#J-18808-Ljbffr