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Permanent

Customer Service Co-ordinator

Brighouse
money-bag 10000-500000 Annual
3192719754
Posted 3 days ago

Our client is a leading international manufacturer with a strong reputation for delivering high-quality workplace solutions to customers across the UK and Europe. Due to continued growth, they are seeking a Customer Service Co-ordinator to join their busy and supportive team based in Mirfield. This is an excellent opportunity for an organised and customer-focused professional who enjoys managing customer relationships, coordinating orders and deliveries, and ensuring an exceptional customer experience from start to finish. The Role As a Customer Service Co-ordinator, you will be responsible for managing customer enquiries and overseeing the order journey from placement through to successful delivery. Working closely with internal departments and external logistics partners, you will ensure orders are processed accurately, customers are kept informed, and any issues are resolved promptly. This role requires strong organisational skills, excellent communication, and the ability to coordinate multiple tasks within a fast-paced environment. Key Responsibilities Manage customer enquiries via telephone, email, and CRM systems. Process and coordinate customer orders accurately and efficiently. Monitor order progress and provide proactive updates to customers. Coordinate deliveries with customers, warehouses, transport providers, and installation teams. Liaise with logistics partners to ensure timely and efficient order fulfilment. Resolve customer queries relating to orders, ..... full job details .....

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