Do you have effective customer facing administration experience?

Do you consider yourself to be IT literate with great attention to detail?

Are you based in or around Llanelli?

Trostre is a leading steel manufacturer with a focus on providing sustainable packaging from tin, chrome and polymer steel. The successful applicant will be someone who can work upon their own initiative and is proactive, reliable and a team player.

Role - Customer Service Representative

Pay - -14.51ph

Location- TATA Trostre, Maes-Ar-Ddafen Road, Llanelli SA14 9SD (2 days per week remote working available, after training)

Shift pattern- Mon-Fri, 08:30-16:45 with a 45 minute unpaid break daily (37.5 hours per week)

Duration- 3 months initially

Start - ASAP (within 1-2 weeks)

Responsibilities:

• Supporting the team with administrative backlog
• Offering customer support to stakeholders, both internal and external
• Signposting stakeholders in the right direction for queries you are unable to resolve
• Conducting Order entry via internal systems and spreadsheets
• Creating sales orders and processing promptly and accurately
• Managing the input of orders and ensuring availability of product
• Putting together presentation packs for stakeholders
• Generating and analysing reports as required by Management
• Providing quotations to customers in a timely manner
• Recording and resolving customer complaints
• Being involved in customer service improvement interventions
• Collaborating data into IT systems
• Adhering to UK Health and Safety legislation and company policies relating to such at all times

Experience needed:

• Prior experience in a customer facing administrative role
• Previous experience working with numerical data
• Capacity to operate with minimal supervision
• Strong IT literacy skills with MS Office
• Experience with in house IT systems
• Confident telephone manner
• Strong verbal and written communication skills
• Excellent interpersonal skills
• Exceptional attention to detail

Benefits:

• Advice and editing on your current CV
• Dedicated team throughout your journey within the role
• Paid holiday
• Exclusive online services including restaurant and retail discounts
• Chance to receive -300* for referring a friend
• Opportunity for progression into permanent roles
• Competitive rates of pay

Does this role sound interesting? Apply today and a team member will be in contact if you meet our requirements.

All applicants are subject to vetting checks including but not limited to: Right to work check, Medical assessment and reference check.

Randstad Business Support is acting as an Employment Business in relation to this vacancy.