Credit Control and Accounts Receivable Administrator Location: Coventry HQ / Hybrid Salary: 26,000 - 28,000 DOE Contract Type: Permanent, Full Time Working Hours: 40 hours Monday to Friday, (Apply online only) with flex start/ finish About the role You''ll be part of our Accounts Receivable team, helping customers pay on time, reducing overdue debt and keeping customer accounts accurate.You''ll build relationships with customers and work with Operations to resolve payment queries, disputes and retentions. Alongside collections, you''ll handle daily cash posting, payment allocations and customer refunds. Key responsibilities Contact customers by phone and email to collect overdue payments and follow up on payment promises. Post customer receipts daily, allocate payments to the right invoices in Summit, and record any retentions, short payments or allocation queries so they get followed up. Send payment reminders and follow the agreed debt escalation process. Log disputes in the AR database and work with customers, contract managers and Operations to resolve them. Prepare for and attend weekly debt reviews with Operations, providing updates and following up agreed actions. Track payment plans and support settlement proposals, getting approval in line with company policy. Process customer refunds accurately, with the required approvals. Escalate unresolved disputes, missed payment promises and collection risks quickly. Keep clear records of customer contact, actions and ..... full job details .....