A full time Optical Customer Service Advisor is required to work for a lens manufacturer based in Birmingham within their customer service department. The company provides Optical lenses/glazing services to Opticians all across the country.This is a 12 month fixed term contract.Optical Assistant - RoleTo resolve all returns queries in a timely, accurate and consistent manner by ensuring that glasses are analysed accurately and data from company MI systems is used to give the correct information and outcome. To ensure that departmental KPI''s are met on a daily/monthly basis.To provide technical information regarding frames and lenses to OpticiansWhen applicable, to supply advice on the dispensing of glasses in order to resolve queries from practicesTo build a rapport with key clientsTo deal with inbound calls/queries in a polite and efficient manor - ensuring the customer is left satisfied.To fully interact with the supply chain across the relevant sitesTo support the coaching and monitoring process within the returns team and to ensure that calls made to store comply with all the relevant criteria making a ''perfect call''Optical Assistant - RequirementsPrevious experience of working as an Optical Assistant or Glazing TechnicianAttention to detailOrganisedAble to build rapportGood at multitaskingExcellent customer service skillsOptical Assistant- PackageFixed term contract for 12 monthsWorking 37.5 hours a weekHybrid working - 2 days in the office, 3 days from home (after 3