Programme Manager - Customer Operations Housing Association Rolling 3-Month Contract North West London (Hybrid, 3 Days Onsite) 38.15 per hour (Umbrella) 37 hours per weekA leading Housing Association is seeking an experienced Programme Manager - Customer Operations to provide operational leadership for the Home Ownership team. You will manage and track multiple operational programmes, ensuring on-time delivery, clear performance visibility, and strong stakeholder engagement across Customer Operations.Key ResponsibilitiesLead and maintain programme and workstream plans, ensuring activities are aligned and delivered to schedule.Track performance, support programme deliverables, and contribute analysis and insight.Prepare accurate, engaging reports and documentation for governance, boards, and internal audiences.Build strong cross-department relationships and deliver effective stakeholder engagement.Identify risks, issues, dependencies, and lessons learnt, recommending mitigating actions.Manage small programmes/workstreams using programme management methodologies.Support continuous improvement and innovation across operational processes.Act as an escalation point for operational issues, ensuring customer considerations remain central.Experience RequiredSignificant experience managing and tracking multiple programmes simultaneously.Strong reporting and documentation skills, with excellent attention to detail.Advanced MS Excel and PowerPoint capability.Proven experience in a simi