Description As an Operations Manager, you will be responsible for the resources associated with delivering our Water Infrastructure Projects for our Welsh Water contract. You will have overall responsibility to plan, manage and supervise operational teams and supply chain partners, as they carry out schemes and provide operational leadership - ensuring that the work is delivered safely, on time, within budget and to our client''s expectations. In addition to Health and Safety, customer service is critical to the client. Satisfaction of customers is measured through a new regulatory measure called C-MeX. You will work closely with the client to influence the C-MeX measure and show leadership skills to genuinely care about the ratings customers give of Network Plus''s Non-Core services. You will be expected to communicate with customers who are impacted by our work, as and when required. You will work with the design, delivery and commercial teams, to ensure our programme of work is delivered safely, to the right quality, on programme and to the client''s budget.Key Responsibilities We are looking for someone to: Ensure all work within the contract under your control is carried out in full compliance with health, safety, welfare and environmental regulations Ensure compliance with the client''s technical standards and specifications as well as the Network Plus standards of service and quality systems Ensure that the health and safety competence of any sub-contractors, em