Role: Senior Business AnalystLocation: Hybrid - at least 60% in the Newcastle office (you must live within a commutable distance)Contract: 12 months, in scope of IR35Rate: Up to approx. (Apply online only) per day (umbrella) Why this role might interest youWork on a new, non-legacy service - shaping processes and services from the ground up rather than wrestling with outdated systems.Be part of a mission-driven organisation focused on delivering fair, timely compensation and support to a highly affected community.Join multi-disciplinary, agile teams that work at pace, test and learn, and iterate quickly.Use your skills to design a user-centred, empathetic end-to-end service, not just a technical solution. What you will be doingLeading business analysis for a multi-disciplinary team, ensuring services meet both user and organisational needs.Researching and analysing how the organisation works - people, processes, information, data and technology - to identify gaps and opportunities.Defining required capabilities and helping to shape new operating models that meet business objectives.Identifying and elaborating user and business needs to drive design, development and testing of services and business change.Advising on approaches to investigate and communicate complex business problems and opportunities.Ensuring proposed solutions align with organisational vision, strategy, and expected benefits.Understanding business and policy constraints, assessing their implications, and wea