As a Support and Progression Volunteer (SPV) you’ll be part of the team that supports young people in one of our accommodation services. You will contribute to creating a friendly and welcoming atmosphere within one of our hostels, dealing with enquiries, and provide access, information and contribute to support for residents. You will be supporting the housing staff to run a tight ship, helping with the day-to-day tasks and activities involved in running a Centrepoint service.CORE TASKSBeing a first point of contact for young people and visitorsSupporting residents meetingsManagement of ingress/egress to the property, ensuring that only young people and visitors known to the service are allowed in/outManaging in/out post and distribution of post to appropriate peopleManaging appointments for young people, including issuing appropriate reminders to themAdministration duties e.g. letters to young people, Housing Benefit claims, supporting with reports and meeting notes, file maintenance, managing young people’s appointments, collecting service chargesHealth and Safety – joint inspections with staff and ensuring electronic and hard copy systems are in placeResearching information such as job opportunities, training and apprenticeship courses for and with young peopleYoung people consultation work (supporting residents meetings, organising surveys)Young people activities coordination – supporting the setting up/access to, or facilitating activities for the young people to participate within the service or in the local areaUsing personal specialist knowledge and skills to assist and support deliveryWork cooperatively with other staff and volunteersObserve and adhere to Centrepoint policies relevant to the team and be familiar with emergency procedures in case of fire, serious accident or violenceWHAT WE’RE LOOKING FORESSENTIALAbility to communicate confidently and clearly with young people, other volunteers and staffAbility to remain calm when involved with challenging indviiduals and situationsUnderstanding of the issues – practical and emotional – facing young peopleUnderstanding of the importance of teamwork and a strong commitment to being part of a teamAbility to develop a rapport with young peopleGood communication skills, written and oral-good telephone mannerAble to use Microsoft OfficeA commitment to demonstrating Centrepoint’s valuesA commitment to complete the necessary volunteer training sessionsDESIRABLEUnderstanding of mental health and resilience to cope with a range of individualised coping mechanisms and outburstsKnowledge of provisional local to the service the role is based withinSkills and confidence with supporting independent living skills, e.g. managing money, shopping on a budget, cooking