Technical Helpdesk Engineer - Heating and Plumbing Sector Location: UK and Ireland Support We''re recruiting on behalf of a leading heating and hot water solutions provider, looking for an experienced Technical Helpdesk Engineer to join their support team. This role is ideal for someone with a background in heating, plumbing, or boiler systems who thrives in a problem-solving and customer-facing environment.Key Responsibilities:Provide remote technical support via phone and email to customers, installers, and field engineers.Troubleshoot issues with domestic boilers and hot water products - pre- and post-sales.Process warranty claims and engineer dispatches using internal systems.Manage product registrations, customer documentation, and maintain data accuracy in line with sustainability policies.Resolve technical complaints and warranty-related enquiries.Support promotional activities and ensure accurate CRM/system data.Participate in Saturday support rota and attend occasional training or events.What We''re Looking For:Strong technical knowledge in boilers or heating systems - ideally 5+ years'' experience.Background in technical support or field service within the plumbing/heating sectorACS Gas (CCN1, CENWAT) preferred; oil qualifications and heat pump/F-Gas certs a bonus.Excellent communication, fault-finding, and customer service skills.Confident using IT systems and CRM tools.Team player with a proactive, customer-first mindset.This is a great opportunity for someone han