IT Support Technician L2/3DURATION: 6months + initially, with a view to extendLOCATION: Fawdon, Newcastle upon TyneONSITE REQUIREMENTS: 5 days per week onsiteIR35 STATUS: Inside IR35ENGAGEMENT TYPE: PAYE or UmbrellaDAY RATE/HOURLY RATE: £175 per day (PAYE) to £200 per day (Umbrella)LEGAL RIGHT TO WORK: Candidates must already hold the legal right to work in the UK, as sponsorship cannot be offered for this role.GIBBS CONSULTING SUMMARYWe are growing our service desk team to keep pace with demand for support across the EMEA region, and we need a reliable technician who can deliver consistent, high quality service to our end customer within the pharmaceutical and healthcare industry. This is a great opportunity for someone who enjoys hands on troubleshooting and wants to be part of a close knit, regionally connected support function.JOB OVERVIEWWe are looking for an accomplished IT Support Technician L2/3 to work onsite five days a week, providing reliable, efficient and effective IT support with a focus on customers based across the EMEA (Europe, Middle East and North Africa) region.RESPONSIBILITIES* Provide customer support and manage service desk incidents from start to finish.* Track and assign open incidents, working with service desk colleagues regionally to resolve outstanding issues.* Make active use of ITSM software and asset tracking applications.* Troubleshoot desktops, laptops, printers and software.* Evaluate new software and hardware solutions, and install and ..... full job details .....