Circa £125,000-£130,000 per annum plus car allowance of £5484, 34 days leave rising to 39 days and health cash plan from £1140+ Permanent, full-time (37.5 hpw) National role with regular travel and hybrid working Home, a place where you belong First impressions count, and so do lasting ones! As our Director of Customer Experience, you''ll lead our evolution in how we listen, involve and deliver for our customers, setting the standards that influence our whole organisation and the sector. You''ll champion inclusive and meaningful customer involvement, broaden and diversify voices, strengthen governance, and use insight and technology to drive smarter decisions. You''ll be the driving force behind delivering customer-focused strategies, ensuring we stand out and shine as an organisation that goes above and beyond to deliver exceptional customer experience across every part of our services. We''re not just looking for a leader; we''re looking for a visionary who''ll help our customers feel heard, valued, and cared for, making a lasting impact. What you''ll do Lead our customer experience strategy, setting a bold vision and delivering exceptional, seamless end-to-end journeys that push boundaries and keep Home Group at the forefront of customer excellence. Drive consistent, high-quality customer service across all our regions through strong, clear and expert leadership. Use customer insight to shape priorities, improve services, drive engagement and focus on what truly