ServiceNow (ITSM) Transition - ITSM "Project Manager" - 550 pay per day - paid through an umbrella (Inside IR35) Start 17th of November (ESSENTIAL) Six-month contract - in Stevenage/plus some home working - so must be flexible! Key Responsibilities: Plan and execute the smooth transfer of ITSM services from one Managed Service Provider (MSP) in to another (including both standing up an ''in group'' ITSM tool, and the supporting tooling). Develop ITSM (ServiceNow) transition plan, coordinate with all stakeholders, and set a clear roadmap for the migration. Implement the transition to minimise disruption to group operations and ensure all necessary services remain available throughout the process. Oversee the secure migration of all data and infrastructure and validate that everything is working correctly after the transfer. Working within the IT Governance framework, managing vendors and change requests. Be a stickler for keeping schedules, risks, actions, issues, and dependencies updated within the project tool, KeyedIn (PPM tool). You''ll manage expectations around project delivery, and if any deadlines are at risk, escalate concerns as early as possible to allow time for corrective action. You''ll keep stakeholders informed, including the maintaining and sharing of weekly project highlight reports to keep everyone in the loop. Also, you''ll be required to manage project budgets, tracking them responsibly and providing regular transparent updates. Skills and Experience: E