Platinum Travel Recruitment are seeking an experienced Retail Travel Manager to join a fabulous dynamic, independent travel agency offering personalised services to create extraordinary travel experiences.

With a combination of welcoming retail locations and a convenient online booking platform, we make vacation planning effortless and accessible. Whether it's a weekend escape, a family holiday, or a once-in-a-lifetime adventure, our client is dedicated to delivering unique journeys that perfectly suit our customers' desires and needs.

Retail Travel Manager - Purpose of the Role

The Retail Travel Manager shall be responsible for the overall leadership, commercial performance, and operational management of store.

A key element of the role is leading a modern travel retail approach that combines traditional travel agency sales with dynamic packaging and tailor-made travel design.

The Retail Travel Manager will lead the team in confidently selling both traditional supplier products and custom-built travel experiences, ensuring the store delivers expert advice, exceptional value, and unique holiday solutions for customers.

Retail Travel Manager – Duties:

• Lead the branch in achieving and exceeding sales targets and commercial objectives.
• Drive revenue growth through proactive sales leadership and effective conversion of customer enquiries.
• Maintain strong personal sales performance while supporting the wider team to achieve individual targets.
• Support the team in selling a broad range of travel products including package holidays, cruise, tailor-made holidays, and dynamically packaged travel.
• Maintain strong working relationships with destination management companies, airline consolidators, cruise suppliers, and specialist travel providers.
• Provide coaching, mentoring, and development support to Travel Consultants and senior team members.
• Lead by example in sales performance, professionalism, and customer service.
• Build strong customer relationships that encourage repeat business and referrals.

Retail Travel Manager – Essential Requirements:

• Retail Travel Management experience within the travel industry is imperative.
• Strong leadership and people management capability.
• Proven sales ability with a strong track record of achieving commercial targets.
• Experience in building and selling tailor-made travel itineraries.
• Understanding of dynamic packaging and the ability to combine multiple travel components into protected holiday packages.
   

Retail Travel Manager – Benefits:

• Competitive base salary negotiable dependent on experience
• Uncapped commission structure
• Day off on your birthday
• Familiarisation trips
• Training and career development opportunities
• Employee travel discount
• Flexible rota patterns & sociable working hours, no Sundays or Bank Holidays.
• Opportunity to influence the growth and culture of a brand-new retail store.
• A vibrant, supportive working environment.
• A chance to be part of a new and exciting brand with big plans.

Locations ideal for the Retail Travel Manager role include includes Leicester, Packington, Ashby-de-la-Zouch, Walton on Trent, Burton-upon-Trent, Atherstone, Lichfield, Walsall & surrounding.