About the role This is a fantastic opportunity for a natural people-person to take ownership of customer retention and VIP performance across our London West region- and to play a leading role in keeping Sytner''s customers coming back to us time and again. Reporting to the London West FandI Development Manager, you will be the driving force behind retention and VIP activity across the region. Working hand in hand with Sales Executives, Business Managers and Dealership Managers, you will design and deliver the campaigns, coaching and events that build genuine customer loyalty and keep our FandI teams performing at their very best. This is a hands-on, highly visible role for someone who loves being out among the teams. This will include running prospecting events, delivering call-coaching workshops and supporting underperforming sites. What you''ll be doing: Planning and delivering monthly and quarterly retention activity across the division, including regional events such as call-out days and other VIP-focused initiatives. Delivering call-coaching workshops that lift the quality of VIP and retention calls made by Sales Executives and Business Managers. Working closely with sites that are underperforming on VIP and retention, contributing to clear action plans that turn performance around. Hosting regular Teams calls with the dealership teams to share strategies and keep everyone aligned to our group goals. Keeping the region informed with clear, insightful weekly updates ..... full job details .....