Credit Control Team LeaderLocation: Birmingham - Head Office - Hybrid We are looking for an experienced and motivated Credit Control Team Leader to join our Head Office Finance team in Long Birmingham.In this role, you will lead and support the day-to-day activities of the credit control team, ensuring workflows are effectively managed and collection targets are consistently achieved. You will play a key role in driving cash collection performance, reducing aged debt, managing high-risk accounts, and delivering excellent customer service standards.The successful candidate will be an experienced credit professional with strong leadership skills, capable of motivating and developing a team while confidently handling complex customer disputes and escalations.Key ResponsibilitiesLead, motivate, coach, and support the Credit Control team to achieve daily, weekly, and monthly collection targetsMonitor team workflows and performance to ensure operational efficiency and service standards are maintainedConduct performance reviews, set KPIs, and identify training and development needsAct as the main escalation point for complex, high-value disputes and challenging payment issuesMonitor aged debt, assess account risk, and produce accurate reporting on cash collection and debtor performanceDevelop and implement effective debt collection strategies while ensuring compliance with Provision 29 requirementsBuild and maintain strong working relationships with internal stakeholders and externa