Department: Customer Services Location: Greenford (On-Site) Type of Contract: Permanent / Full Time Salary: £27,500 - £28,000 Our Vision: Changing Lives through Education What We Do: The Customer Services (Telephony) Officer is to provide a highly professional efficient customer service by answering and managing Inbound calls promptly and efficiently. Enduring the resolution of customers (student) enquiries. The role holder is required to identifying the caller''s requirements, and where possible, being able to resolve the caller''s enquiry at the first point of contact. In more complex scenarios to be able to progress the enquiry using our internal ticketing and wider internal colleague collaboration. The Customer Services (Telephony) Officer is required to manage calls professionally and provide accurate meaning information to our customers, a while projecting the Company''s image in a courteous and helpful manner. Please Note: This role is not eligible for visa sponsorship! What the role involves: Handling inbound and outbound queries from multiple channels, including telephone and email, across all UK offices. To operate on a "First Time Fix" ethos, resolving the students'' enquiries at first point of contact, and for more complex enquiries, manage these effectively through our SysAid student service portal. Providing a high quality student service offering, conducting all activities within operational SLA''S. Supporting and working in collaboration with the wider ..... full job details .....