Location: Greater Belfast | Hybrid Working Salary: Competitive | Benefits | Career ProgressionWe''re hiring a Service Delivery Manager for a leading NI organisation that''s investing in digital transformation. This is a newly created, strategic position offering leadership, technical input, and a genuine opportunity to shape the future of IT operations.Why Apply?Lead IT Service Desk and supplier delivery operationsStay hands-on with tech: Office 365, Active Directory, patchingManage the shift to Infrastructure as a Service (IaaS)Drive ICT security culture aligned to ISO 27001Mentor a small, high-performing internal support teamContribute to strategy, compliance, and governanceReport to the Head of ICT and deputise as neededYou''ll Bring:Experience as an IT Manager, Service Delivery Lead, or Infrastructure ManagerA track record of supplier/vendor management and SLA/KPI oversightBroad infrastructure knowledge (Office 365, AD, patching, hybrid environments)Security awareness and ISO-aligned best practice implementationIT Manager Belfast | Service Delivery Manager NI | Infrastructure Manager Jobs Belfast | ICT Roles Northern Ireland | Hybrid IT Jobs NI | ISO27001 ICT Jobs | IaaS Cloud Jobs BelfastApply now or contact our team to find out more.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Tandamp;C''s, Privacy Policy and Disclaimers whic