Join one of the UK''s fastest-growing fire and security specialists. Who we are EA-RS Group Ltd provides end-to-end fire safety, security, and compliance solutions, helping organisations keep people and buildings safe. We design, install, and maintain critical systems including fire alarms, suppression systems, and security controls across sectors such as healthcare, education, housing, and commercial properties. About the Role The purpose of Service Coordinator - Social Housing is to be responsible for planning and coordinating engineers'' workloads, ensuring excellent customer service, and maximising operational efficiency. You''ll be the first point of contact for customers requiring reactive call-outs, planned preventative maintenance (PPM), and remedial works. Working closely with engineers, subcontractors, and internal departments, you''ll play a key role in ensuring our service commitments and customer KPIs are consistently achieved. This role is site based in Birmingham office. What You ll Be Doing Supporting a team of approximately 4 7 field engineers. Scheduling planned preventative maintenance (PPM) visits. Coordinating reactive service calls, revisits, and remedial works. Managing engineers'' diaries to maximise productivity and utilisation. Act as the first point of contact for customer enquiries, providing a professional and responsive service. Ensuring service visits are scheduled efficiently and in line with company procedures. Monitoring customer KPIs and ..... full job details .....