Michael Page are working in partnership with this reputable organisation to recruit for a Customer support position. The position involves delivering exceptional service to customers and ensuring their enquiries are resolved efficiently and professionally.Client DetailsKnown for their commitment to providing high-quality products and ensuring excellent customer satisfaction.DescriptionActively assist Sector Managers with daily tasks, inquiries, quotations, and order management.Ensure all relevant data is accurately recorded in the CRM system.Prepare pricing, tenders, and quotations for their manufactured products, purchased products/services, and recommend alternative products and pricing compared to competitors.Consistently follow up on quotations and update the CRM in coordination with the relevant Sector Manager.Develop proficiency in product costing and pricing using the company price list.Provide support and act as a deputy for Sector Managers during their absence.Collaborate with Sector Managers on projects and help identify qualified leads for CRM entry.Manage sales order processing by receiving and handling customer orders, coordinating with finance, production, and delivery teams to ensure timely, fully invoiced customer service.Coordinate with Supply Chain for direct-to-site (DIR) product cost information.Issue Purchase Orders for goods and transportation as required.Work closely with department managers and team members to deliver outstanding customer service, iden