Head of Services and Impact Location: Remote / Hybrid (minimum of one day per month at our client''s offices in Redditch, Worcestershire) Employment Type: Full-time Salary: £55k - £58k Our client is transforming the lives of nursing and midwifery professionals facing hardship or crisis. Domestic abuse, cancer or financial hardship can happen to anyone, but who cares for the Carers when they need help? As part of its 2026 - 2029 strategy, they are seeking to diversify their services to ensure the support offer meets the evolving needs of the nursing and midwifery workforce. They are recruiting for a dynamic and compassionate leader to join the Senior Leadership Team, offering empowering line management to the Support team, leading on a data and insight strategy, driving service planning and improvement, working collaboratively to support the funding and marketing teams, identifying opportunities for new projects and services and leading their insight and evidence work. Key Responsibilities: Service Delivery and Oversight: Provide strategic and operational leadership for our client''s support team, overseeing casework delivery, monitoring workloads and ensuring service quality and consistency. Evaluation, Impact and Continuous Improvement: Designing and implementing robust evaluation frameworks, producing reports and dashboards, using insight to drive continuous improvement and ensuring our client''s impact evidence supports internal learning and drives external credibility