Do you just want something to Do, or do you want something to Be?3rd Line IT Infrastructure Support EngineerLocation: Watford, Hertfordshire Salary: £38,500 - £41,500 per annum Contract: Full-Time, Permanent (37 hours/week) Benefits: Extensive Benefits Package + Personal Development + Training Opportunities Requirements: Enhanced DBS Check | Full UK Driving LicenseJoin a Mission-Driven OrganisationAre you ready to make a real impact in a forward-thinking, values-led organisation? Our client is a respected provider of technical and professional education, committed to transforming lives through skills, training, and qualifications. With a strong presence across multiple sites, they''re now looking for a 3rd Line IT Infrastructure Support Engineer to help power their digital future.The Role: What You''ll Be DoingAs a 3rd Line Infrastructure Engineer, you''ll be the go-to expert for complex technical issues, working closely with infrastructure, application support, and deskside teams. You''ll play a key role in:Supporting and maintaining core and non-core IT systemsManaging user accounts, system upgrades, patching, and releasesTroubleshooting and resolving high-level technical issuesAutomating routine tasks using PowerShellSupporting on-premises and remote devices across multiple sitesYour Technical ToolkitYou''ll need a strong foundation in enterprise IT environments, with hands-on experience in:Networking andamp; Security: Cisco Switches/Routers, Firewalls, Wi-FiInfrastructure