Customer Service Team Leader Are you ready to guide a dynamic customer services team delivering critical support at the heart of modern telecare?Red Recruitment is recruiting an experienced Customer Services Team Manager to champion service excellence, motivate a high-performing team, and ensure every client interaction is handled with empathy, efficiency, and professionalismIf you''re a people-first leader who thrives in a fast-paced, tech-enabled environment, this is your opportunity to make a real impact. The ideal candidate will bring a blend of operational expertise, technological insight, and a people-first mindset. Benefits and Package for a Customer Service Team Leader:Salary: up to 32,000 per annum, DOE plus monthly PRPHours: 37.5 hours per week, flexible hours between 8am -8pm across Monday to Sunday Contract Type: PermanentLocation: Norwich - Hybrid (minimum 3 days per week in the office)Training : Full time in office for initial period248 hours holiday. This includes bank holidays that you will work if rota''dDiscounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more24/7 employee assistance programme with an easily accessible appFamily and friends'' discounts on our services and productsPension Scheme, up to 3% Company matchedFree on-site parkingKey Responsibilities of a Customer Service Team Leader:Team Leadership and Development: Inspire, coach, and support a collaborative team; set clear expectations; and