Senior Business Manager - Retail

Location:

London, Greater London, UK, EC2V 8Company:

Apply4UApplication Deadline:

2025-11-30Please Note - The role will require several days office contact in West Yorkshire.We are devoted to perfecting our products to make sure the great British public gets the best night''s sleep ever. John Cotton UK is one of the most established names in UK textiles - a category leader in sustainable sleep innovation. We are the UK''s leading supplier of mattress components and one of Europe\''s largest pillow and duvet manufacturers.A proud family business founded in 1916, we\''ve spent over 100 years innovating in fibre technology, including recycled and repurposed materials; cleverly pioneering fibre technology from our Head Office in Mirfield. Our commitment to quality, innovation, and sustainability runs through everything we do - with a strong focus on customer satisfaction and future growth.Our culture is underpinned by our Core Values:Delight CustomersExcel in QualityRigorous IntegrityIntegrated TeamworkAmbitiously InnovativePassionate About SustainabilityWe\''re now looking for a commercially driven Senior Business Manager - Retail to lead growth and account development across key UK retail partners.The Opportunity

As the Senior Business Manager- Retail, you will take full ownership of one of your leading Retail Customers, with responsibility for strategy, sales performance, relationship development, and long-term growth. You\''ll work cross-functionally to lead customer plans, coordinate internal delivery, and drive innovation through seasonal and promotional NPD.This is a high-impact commercial role with full PandL responsibility, excellent visibility, and the chance to make a measurable difference in a values-led, forward-thinking business.The Role Will Focus On:

Managing and growing national retail accounts with full commercial responsibilityDeveloping and implementing tailored growth strategies by customerLeading customer communication across buying, merchandising, and technical functionsDelivering account profitability through costing and profit analysis by product rangeLeading seasonal NPD and Branded promotional launches in line with internal critical pathsConducting market and gap analysis to support customer category developmentBuilding internal alignment across supply chain, production, NPD, marketing, and financeManaging forecasting accuracy with support from internal planning functionsProviding structured performance feedback to senior customer stakeholdersLeveraging wider group resources to support efficiency and sales growthKey Drivers

Deliver strategic account growth and long-term commercial valueOwn full PandL responsibility across multiple retail partnershipsCoordinate cross-functional delivery across internal teamsLead critical path and range management for launches and discontinuationsUse market data to shape promotional, pricing, and NPD strategiesBe a key voice in shaping future product initiatives by accountWhy Join?

Trusted UK heritage - Over 100 years of quality, innovation, and operational excellenceLead with impact - Full account ownership and visibility within the senior leadership teamGrow in a values-led culture - Collaboration, innovation, and sustainability at the coreHigh-impact role - A rare opportunity to shape strategy and drive real growthFuture-facing business - Strong investment in products, people, and long-term partnershipsCandidate Requirements

We\''re seeking a confident, strategic commercial leader with a proven record of delivering in the UK retail environment.Strong National Account Management or Key Account experience in Consumer Goods or FMCGFull PandL ownership and commercial performance deliveryExcellent relationship-building skills across buying, merchandising, and tech teamsProven ability to lead cross-functional teams and manage internal deliveryAnalytical mindset with strong forecasting, costing, and pricing skillsExperience launching and managing seasonal NPD (ideal)Positive, proactive, and naturally collaborativeReady to shape the future of UK retail in a heritage business with fresh ambition? Apply now or get in touch for a confidential conversation.Please note: We have chosen to work exclusively with PT Executive and 1 other PSL Recruiter; therefore, we kindly ask that other recruiters respect our decision and do not contact us in relation to this role. Thank You.

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