My client specialise in delivering exceptional business travel solutions to clients across the globe. Their mission is to make corporate travel smooth, efficient, and stress-free. As they continue to grow, they are looking for a dynamic and experienced Business Travel Team Manager to guide their talented consultants and ensure service excellence.The Role As a Business Travel Team Manager, you will be responsible for leading a team of travel consultants, overseeing daily operations, and ensuring a high standard of customer service. You''ll play a key role in training, performance management, and helping the team hit their KPIs while maintaining compliance with travel policies and industry standards. You will be also hands on with reservations, rolling your sleeves up and getting stuck in with the team.Key Responsibilities You will be required to provide help and support on NDC bookings, including AmadeusX , GTP, airline-own platforms - you need good knowledge of systems and be able to troubleshootYou will be hands on reservations/booking each teamMonitoring that emails replied to within SLAsEnsuring fair distribution of emails, with tasks allocated to match peoples skill set and ability levelsQuality checking of emails going to clientsIdentifying areas of weaker performance, to coach and train the team memberEnsuring client travel policy is adhered toHolding 1-2-1s with the teamHolding quarterly team meetingsReporting into directors on performance levels in terms of number of