Customer Service Administrator

-12.21 - -13.00 per hour, dependant on experience

Stokenchurch, HP14 3BG, Bucks

Monday to Thursday, 8.30am - 5.00pm, Friday 8.30am - 3.30pm

Temp - Perm

Our client, a prestigious global manufacturing company, with a site based in Stokenchurch, Buckinghamshire. Is currently recruiting for a Customer Service Administrator to join their team on a temporary to permanent basis.

The role:

To support the sales team to deliver excellent customer support to all our clients customers. This will include processing orders, responding to customer requests effectively, supporting the sales team, liaising with other parts of our clients business to be pro-active in ensuring our client exceeds the expectations of their customers and remains their supplier of choice.

Customer Service Administrator responsibilities:

• Answer inbound calls and emails
• Handle general customer enquiries and orders, uploading onto the system
• Provide sales support: create quotations, follow up quotations
• Outbound shipments: Book collections for export customers, review documentation for Customs, Update trackers.
• Reporting
• Create pick notes
• Ensure new customer accounts are set up correctly

Customer Service Administrator requirements:

• Possess administrative experience, ideally in a sales environment, answering inbound calls and emails and deal with general customer enquiries and day to day orders
• Confident telephone manner and clear, accurate and timely communication skills
• Experience with Excel & Microsoft
• Excellent attention to detail
• Strong organisation and planning skills

Please apply in the first instance with a copy of your CV.

R43

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we''re happy to discuss flexible working options.

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