Service Manager / Scrum Master
£500 per day (Inside PAYE)
3-6 Month Contract (sickness cover)
Hybrid (Sheffield) / Remote
Start: November 2026

We’re hiring a Service Manager / Scrum Master to support a HE platform, working across key application workstreams.

This is a 50/50 split between Service Management and Scrum Master responsibilities, ideal for someone who can combine operational service delivery with agile leadership and deliver change.

Key responsibilities and experience required:

Service Management and Delivery

- Oversee the day-to-day operation and delivery of IT services across the SITS platform.
- Manage incidents, problems and changes, ensuring issues are effectively resolved and service performance is maintained.
- Monitor service performance and maintain accurate service reporting.
- Coordinate with technical teams, third-party suppliers and key stakeholders to ensure effective service delivery.
- Ensure adherence to ITIL processes, service management standards and governance requirements.

- Support the ongoing stability, reliability and continuous improvement of the platform.

Scrum Master and Agile Delivery

- Act as Scrum Master for development work packages, facilitating Agile delivery and team collaboration.
- Facilitate Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews and retrospectives.
- Identify and remove blockers, helping development teams maintain momentum and deliver agreed outcomes.
- Coach teams in Agile principles, encouraging continuous improvement and effective self-organisation.
- Work closely with the Head of Applications to support backlog refinement and prioritisation for future sprints.
- Help balance BAU priorities with development activity, ensuring work is planned, prioritised and delivered effectively.

Interested£

If you have a strong background in IT Service Management and can combine operational service delivery with hands-on Scrum Master experience, we would welcome a conversation.

Apply today to find out more about this opportunity.

Stuart Graham
Click Recruitment
Stuart.Graham@ClickRecruitment.co.uk