To assist at the front desk of the Food Bank, welcoming clients, reassuring clients who find their situation overwhelming, and asking appropriate questions sensitively on a one-to-one basis.

To record all new referrals, whether self or professional, and inform clients of when and where to collect their parcels.

To maintain regular communication with referral agencies, respond to queries and issues, and ensure they understand the referral system.

To provide clients with appropriate information regarding access to the Food Bank and transitioning to the Community Shop.

To collate Food Bank statistics and data weekly for the Coordinator.

To update the register weekly.

To update case notes weekly and file them appropriately.

To compose letters for clients when required.

To produce promotional materials, including leaflets and posters, as needed.

To oversee the paperwork associated with the Christmas period.

To assist the Facilities and Stock Manager with preparing the Food Bank racks for volunteers to fill with stock before opening.

FinanceTo manage the stationery and equipment budget.

To purchase stationery and equipment required for the efficient functioning of the Food Bank and Shop.

To ensure all receipts, financial donations, and Community Shop money are collected by Finance for proper accounting.

To be a named First Aider on site.

To work in the Community Shop when there is a shortage of staff or volunteers.

LocationSheffield

Type of ContractPart Time

Hours22.5 hours per week

We have up to a 2-month transition plan to shadow the current post holder, with an ideal start date the week beginning 13th October 2025.

Closing Date12-09-2025

How to ApplyIf you would like to discuss the role, please contact John initially by email:

jtrhull@outlook.com

To request an Application Pack, please email:

lily@manorandcastle.org.uk

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