Excellent opportunity as a Deputy Manager at a flagship shore of a well-established premium brand. The job holder is to be willing to develop the team and support the expansion of the brand and to manager a team in order to achieve their goal. Job description Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of the brand history and heritage. Build and strengthen relationships with customers, deal with different nationalities and personalities and put always the customers at ease addressing complains and inquiries. Assisting customers in finding the products they are looking for and providing shopping advice and recommendations to customers offering alternatives and adds on. Develops a thorough product knowledge and knows how to display it in store. Delivery planning: plans and organises the delivery of new and replenishment items. Proactively identifies areas of opportunity to guarantee that all store operations run efficiently. Allocate resources to every task according to the actual needs through strong scheduling management. Anticipate the needs and the organization of shopfloor and stockroom based on forecast and trend (Sale, School holidays, bank holidays, etc) Development of team by ensuring that all associates are properly trained on store operations and standard procedures (Front and back, including Cash Desk) Monitor store KPI''s ..... full job details .....