TITLE: Sales & Customer Service Team Lead

JOB REF: PV 11232

EMPLOYMENT TYPE: Permanent

LOCATION: Near Melton Mowbray

SALARY: Up to -35,000 per annum

HOURS: Monday to Friday 35 hours per week. After a period of training there is an opportunity to be offered hybrid working.

BENEFITS: Hybrid working, private healthcare, free parking, wellbeing allowance, non-contributory pension.

JR Personnel are an employment agency acting on behalf of a client who is looking for an experienced Customer Service individual to join their team on a permanent basis. You would be tasked with leading a team in a fast paced, customer service environment and be the point of escalation, manage the workload of the team, although not have direct line management responsibilities.

If you have experience in a similar role, and are looking to work for a leading, global organisation in a friendly, forward-thinking environment. This could be the perfect opportunity for you!

The Opportunity:

This is a fantastic opportunity for someone from a fast-paced Customer Service environment, who either has Team Leader experience or someone who has been a Senior member of a Customer Service team and trained staff and been the point of escalation for queries. This role will not have line management responsibilities.

The Company:

This is a successful, dynamic organisation who are seeking energetic and confident individuals to join their friendly, welcoming offices. The company also offer an excellent benefits package, as well as hybrid working.

Based in their purpose-built office in Leicestershire, you will be part of a growing, sociable team with plenty of events and celebrations.

Role profile:

• To oversee the day-to-day operations of the Sales and Customer Services Team.
• Monitoring, distribution, and oversight of team tasks and activities.
• Management of team rota.
• Continuously monitor, track and report on performance to targets.
• Support new starter training schedules.
• Support on-going sales & performance coaching of the team.
• Co-ordination and completion of ongoing quality assurance checks.
• Support handling complaints and be point of escalation.

Person profile:

• Previous experience in a Team Leader or equivalent position.
• Planning and organisational skills.
• Knowledge of sales and customer services processes.
• Strong communication skills, both orally and in writing.
• Strong leadership skills.

Due to the location own transport is essential.

Due to the number of responses generated we are unable to get back to every applicant.- If you have not heard from us within seven days you will not have been successful on this occasion.