Assistant Service Manager Gillingham, Kent £35,000 basic + bonus + company vehicle Monday Friday, 8:00am 5:30pm 1 in 4 Saturdays with a day off in lieu Ready to step up from Senior Service Advisor, or looking for more responsibility within a busy dealership? ACS Automotive is recruiting an Assistant Service Manager for an established franchised dealership in Gillingham. This is a hands-on position with real responsibility for the service reception team and the customer experience. Working alongside the Aftersales Manager, you ll keep the front of house operation organised, support your colleagues and help the department deliver its performance targets. The role You ll be the person who keeps things moving when the department gets busy, ensuring customers receive clear updates and the team has the support it needs. Your responsibilities will include: Leading the day-to-day service reception operation and deputising for the Aftersales Manager when required. Supporting and motivating Service Advisors to deliver excellent customer care. Overseeing bookings, customer updates and vehicle handovers. Explaining additional work identified through vehicle health checks, providing clear advice and accurate costs. Resolving customer concerns professionally and building lasting relationships. Monitoring work in progress, invoicing and administration to keep jobs moving through the department. Coordinating courtesy vehicles and working closely with workshop colleagues. Helping improve ..... full job details .....