Reception Team Lead Administration/Reception/Customer Service Sutton Full time Permanent 37.5 hours Spire St Anthony''s Hospital is currently looking to recruit for an Reception Team Lead to join the team on a full time and permanent basis. This is a fantastic opportunity to join a dynamic team and have a great impact. Contract type: Permanent, Full time Duties and Responsibilities (not limited to): - Working varied reception shifts in a hands- on capacity, supporting and overseeing the team - Promotion of Spire''s Purpose, vision, mission, values and behaviours - Managing time cards, sickness, annual leave, and other absence whilst ensuring optimum cover at all times. - Preparation of rotas, flexing staff in line with business requirements and within budgetary targets. - Setting annual EE objectives for each team member, holding and documenting regular 1:1 meetings as well as team briefs - Actively involved in recruitment, training and induction - Achieving KPI targets as set by central Spire - To carry out departmental audits and ensure compliance, including DSE, Health and safety and staff mandatory training. - To undertake Datix incident investigations - To represent the department at various meetings, including Patient Experience, driving improvements and implementing change - Actively participating in the promotion of good communication and liaison with other hospital departments. - Undertake all work in accordance with company hospital policies and procedures. Ensuring