IT Support EngineerLocation: Manchester (Hybrid - 2 days on-site, 3 days from home)Salary: Up to £26,500 per annumContract Type: Full-time, PermanentExperience Required: Minimum 1 year in an IT support roleAbout the RoleWe are looking for a motivated and technically capable IT Support Engineer to join our team based in Manchester. This is a fantastic opportunity for someone with at least one year of hands-on IT support experience who is looking to grow their career in a collaborative and fast-paced environment.You will be the first point of contact for all IT-related queries, providing efficient and professional support to end users across the business. The role offers a flexible hybrid working arrangement - 2 days on-site in Manchester and 3 days working from home.Key ResponsibilitiesProvide 1st and 2nd line technical support to end users via phone, email, and ticketing systemDiagnose and resolve hardware, software, and network issues in a timely mannerSet up and configure laptops, desktops, mobile devices, and peripheralsManage user accounts and permissions using Active Directory / Microsoft 365Maintain and update the IT asset register and documentationEscalate complex issues to senior IT staff or third-party vendors where appropriateSupport onboarding of new starters, including equipment setup and system accessAssist with IT projects and infrastructure improvements as requiredEnsure IT procedures and security policies are followed across the businessContribute to the conti