£40,500 - £47,700 per year FTE (pro rata for part time) Permanent, Part time/job share (15 hours per week - 0.4FTE) Hybrid working with regular travel to our London Bridge Office What the job involves As part of our Customer Engagement and Experience team, you''ll play a key role in delivering an exceptional supporter experience, from ordering shop items and receiving fulfilment materials to ensuring Gift Aid contributions are processed accurately and securely. This job share role combines operational ownership, relationship management and compliance oversight. You''ll be trusted to run essential day-to-day activity and improve the systems that sit behind them. You''ll build and manage strong relationships with fulfilment suppliers, holding them accountable to KPIs and ensuring materials are delivered accurately and on time. You''ll also manage the day-to-day running of our online shop, including product development, stock forecasting, supplier coordination and performance monitoring. You''ll keep fulfilment operations running efficiently by identifying improvements, resolving bottlenecks and making sure teams across the charity have what they need. Alongside this, you''ll take ownership of Gift Aid administration, ensuring claims are accurate, compliant with HMRC requirements and supported by clear audit trails. By monitoring Gift Aid performance, you''ll analyse trends and recommend improvements, keeping internal teams informed and skilled in best practice. You''ll also sup