Crisis is the national charity for people experiencing homelessness. We have embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. Roles available: 2x fixed term contracts - starting beginning of December 2026 until the end of September 2027 (10 months) Location: Crisis Skylight Newcastle, City House, City Road, NE1 2AF onsite role. About the role We are looking for someone to join this team to increase our capacity to respond to new and existing members. As the first point of contact, our Engagement and Assessment service greets new and existing members to Crisis, and you will be working in a fast and dynamic environment to provide a positive and welcoming experience. No two days are the same, and you will be completing holistic assessments to identify areas of support, helping the person to prioritise their needs, and collaboratively creating a plan to achieve their goals. We aim to achieve stability in the persons situation and address the immediate concerns to then work towards long lasting and sustainable change. This is a key role in a members journey out of homelessness. About you As part of the Engagement and Assessment team you have a real opportunity to demonstrate your empathy for people experiencing homelessness as our first point of contact. Sometimes visitors are distressed by their situation, and this role would suit someone who is both resilient and compassionate. You will work as part of a ..... full job details .....