Repairs PlannerSalary: Up to £33,000 Location: Walthamstow (Waltham Forest) Contract: 12-month maternity cover (potential to become permanent) Hours: 36 hours per week (9am-5pm, with one 8am-4pm shift per week on a rota) Working pattern: Initially full-time office-based. After probation, potential for hybrid About the RoleWe are seeking a proactive and highly organised Repairs Planner to deliver responsive helpdesk services that support repairs, maintenance and premises support functions across a wide range of environments. You will play a key role in managing workflow, triaging service requests, coordinating tasks with contractors and internal teams, and ensuring service delivery meets agreed KPIs. Key ResponsibilitiesCoordinate and manage incoming service requests, work orders and help calls using CAFM systems (Concerto) and internal platforms such as ServiceOS.Prioritise and manage a personal caseload to ensure timely progression of open jobs in line with service KPIs.Build and maintain strong working relationships with internal teams, contractors and external stakeholders.Use effective questioning and listening techniques to understand customer needs and direct queries appropriately.Support the scheduling of routine and planned works.Manage queries and complaints professionally and ensure follow-up actions are completed.Assist with business development activity by supporting client officers in arranging or preparing for meetings.Ensure all work is carried out in accordan