Our local client based in Quedgeley, Gloucester has a genuine rewarding permanent opportunity to join a fun and friendly workplace where you are valued. If you''re someone who is motivated by making a real difference, this really does offer a strong and fulfilling next step. They are a proud local business, committed to providing a truly personal service to every client they support. Their team take the time to get to know the people they care for, building genuine relationships and ensuring each client receives consistent, individualised support from people they know and trust. Responsibilities: - Work with Business Manager to ensure sufficient current and future staffing levels - Creating, managing, and monitoring customer care plans, ensuring staff rotas meet service users'' needs and aspirations - To work alongside the Registered Manager ensuring that all quality standards, complaints, and comments are dealt with promptly - Taking on new care packages, both social services funded and private - Completing risk assessments and developing effective care plans tailored to clients'' needs - Monitoring and reviewing support packages, including oversight of daily documentation - Providing supervision to support workers - Overseeing Annual Leave - To be willing to delegate tasks to Lead Carers - To provide care services to clients in an emergency, arrange emergency cover, and cover any calls where required - Communicating confidently with clients, families, staff members, ..... full job details .....