Role Title: Business Analyst

Job: Experienced Business Analyst - Insurance Broking (Placement Project)

Location: London (Hybrid)

Role Purpose: To help deliver business analysis activities within the Placement Project, supporting the transformation of broking operations and systems. The role focuses on optimising placement workflows, enhancing operational efficiency, and ensuring alignment with regulatory and strategic objectives.

Key Responsibilities:

• Placement Project Delivery:

• Collaborate with Operations and Business stakeholders to define and document requirements for the Placement Programme.
• Analyse and improve placement workflows including MRC creation, firm order processing, endorsements, and post-placement activities .
• Support the design, configuration, testing, and go-live phases of the placement solution, including training and hyper-care periods.

• Stakeholder Engagement:

• Act as a liaison between broking teams, operations, technology, and external vendors.
• Facilitate workshops and interviews to gather business requirements and translate them into actionable deliverables.

• Process & Systems Analysis:

• Map current and future state processes using tools like Visio and JIRA.
• Work with broking software platforms and Salesforce integrations.
• Ensure compliance with operational manuals and FCA Conduct Rules.

• Project Governance & Reporting:

• Maintain RAID logs, contribute to project documentation.
• Provide metrics and insights to support continuous improvement and benefit realisation.

Skills & Experience Required:

Proven experience in insurance broking, particularly within the London Market.

Strong understanding of placement processes, including pre-placement, placement, and post-placement workflows.

Proficiency in business analysis tools (Azure DevOps, Visio), and Salesforce.

Excellent communication and stakeholder management skills.

Experience working in Agile environments and across multiple concurrent projects.

Familiarity with regulatory frameworks and operational risk management.