Job Title: Senior Sales Operations Manager Location: Manchester Hybrid Salary: Up to circa 80,000Benefits:25 days'' holiday (rising to 30 with service) + your birthday offGenerous matched pension + life assurancePrivate medical cover (Bupa)Holiday buy/sell scheme (up to 5 days)Eye care support + Employee Assistance ProgrammeRecognition awards + regular social eventsStrong learning and development opportunitiesAbout the position of Senior Sales Operations Manager:A brilliant opportunity for an experienced Operations leader to join a growing financial services business in a newly created, high-impact role. Sitting as one of three Senior Managers, this position is key to bringing operational structure, process discipline, and alignment across multiple locations and product lines. You''ll need a strong background in lending (ideally within an intermediary-led environment), proven experience leading cross-functional teams, and a track record of driving process improvement within a fast-paced, regulated setting.This role suits a highly collaborative leader who is comfortable getting into the details, improving how things work, and working closely with other senior stakeholders to deliver a consistent, high-performing operation.Responsibilities for the position of Senior Sales Operations Manager:Lead and develop the Sales Operations team, delivering against SLAs, KPIs, and customer outcomesDrive operational excellence by improving processes, efficiency, and performanceCollaborate cl