Income Collection AdministratorLocation: Walsall, WS1 - onsite for training and then moves to Hybrid basis.Pay Rate: 14.14 per hour PAYEHours: Full Time, 37 hours per week, Monday to Thursday: 8:45am - 5:15pm (1-hour unpaid break), Friday: 8:45am - 4:45pm (1-hour unpaid break)Contract Length: 12 Months Initially (with potential for extension) About the RoleOpus People Solutions are recruiting on behalf of our Client, Walsall Council, for an experienced Income Collection Administrator to join a busy finance team. This is an excellent opportunity for a detail-oriented administrator with a finance, credit control, income collection or reconciliation background to support a high-volume service environment.The successful candidate will play a key role in supporting income collection processes, resolving customer queries, maintaining accurate financial records and ensuring income-related transactions are processed efficiently and accurately.Following an initial on-site training period, hybrid working arrangements will be available, with office attendance requirements discussed with the hiring manager.Key ResponsibilitiesProcessing customer account set-ups and maintaining accurate records.Raising and processing credits, including investigating and resolving discrepancies.Reviewing spreadsheets and financial data to identify errors and inconsistencies.Managing finance-related enquiries received via internal helpdesk tickets, emails and correspondence.Handling customer queries ..... full job details .....