Job Title: Service Desk Team LeaderLocation: Fareham (hybrid working)Contract length: 6 months (ongoing, will always be a need for the role)Pay rate: Negotiable Overview:We are seeking a highly skilled and proactive Service Desk Team Leader to manage service delivery and support for the UK Network, Media and Brand Sales functions. This role serves as the primary escalation point for store-related issues, ensuring swift resolution and maintaining strong working relationships with area managers, brand ambassadors, and cross-regional teams. The position also contributes to process improvement initiatives across the EMEA region, driving operational efficiency and enhancing the customer experience. In addition, the role involves leading and managing a small team of Service Desk Analysts, overseeing day-to-day operations including absence management (sickness, holidays, and other leave), ensuring high levels of teamwork and professionalism, driving results, and maintaining a strong work ethic to meet and exceed agreed performance targets. Key Responsibilities:Act as the main escalation point for the Level 1 Service Desk team, providing guidance and resolution support for complex technical and operational issues.Lead and support a small team of Service Desk Analysts, including managing workloads, performance, sickness, holiday, and other absence to maintain service continuity.Foster a positive team culture, ensuring high work ethics, collaboration, and consistent achievement of targ